Sewer Backup Coverage for Commercial Properties: What Business Owners Need to Know

Water damage remains one of the most common and expensive commercial insurance claims. Among these risks, sewer backup is a frequent yet often overlooked exposure. Many business owners assume they’re covered, only to discover after a loss that their standard policy excludes it.

In this guide, we break down what sewer backup coverage is, why it’s often excluded, and how to make sure your business is protected.

What Is Sewer Backup and Why Does It Matter?

Sewer backup occurs when wastewater flows into a building through drains, pipes, or sump systems. This can cause significant damage in a short period of time.

Common causes of sewer backup include:

  • Blocked or clogged sewer lines
  • Heavy rain overwhelming municipal systems
  • Aging or damaged underground pipes
  • Tree root intrusion
  • Grease buildup in commercial kitchens

Any commercial property connected to a sewer system may be at risk, including:

  • Office buildings
  • Retail stores
  • Restaurants and food-service businesses
  • Warehouses
  • Medical and multi-tenant facilities

When a backup happens, the damage is more than just water—it often involves contaminated sewage, requiring specialized cleanup, sanitization, and restoration. This increases both repair costs and business downtime.

Does Commercial Property Insurance Cover Sewer Backup?

In most cases, standard commercial property insurance does NOT cover sewer backup. That’s because policies typically include a water damage exclusion for water that:

  • Backs up from a sewer or drain
  • Overflows from a sump system

This exclusion applies even if the issue originates off your property, such as a municipal sewer failure.
Insurance carriers treat sewer backup as a separate risk, different from covered events like:

  • Burst pipes
  • Accidental plumbing leaks

Because of this distinction, you need to add sewer backup coverage separately.

How to Add Sewer Backup Coverage

The good news: sewer backup coverage is relatively easy to add through an endorsement to your policy.

What the endorsement typically covers:

  • Damage to floors, walls, and building materials
  • Contaminated inventory and equipment
  • Cleanup and sewage remediation costs

Important limitations to understand:

  • Sublimits apply: Coverage is capped at a lower amount than your full property limit
  • Not all damage is included: Repairs to the sewer or drain system itself are typically excluded
  • Flood-related events are separate: Sewer backup caused by flooding may require flood insurance

Don’t Overlook Business Interruption Coverage

If a sewer backup forces your business to close temporarily, you could lose significant income.

However, business income (interruption) coverage for sewer backup is not always included automatically. It often must be:

  • Added separately, or
  • Confirmed as part of your endorsement

Be sure to review:

  • Waiting periods before coverage begins
  • The length of time income is covered

Sewer Backup vs. Flood Insurance: Know the Difference

Many business owners confuse sewer backup coverage with flood insurance—but they serve different purposes.

  • Sewer Backup Coverage: Covers backups caused by clogs, line failures, or system overload
  • Flood Insurance: Covers rising water from external sources (storms, storm surge, etc.)

In some cases, a flood event can trigger a sewer backup. When that happens, only a flood policy may respond, depending on the cause. Having both types of coverage ensures complete protection.

How to Reduce Sewer Backup Risk

While insurance is critical, prevention can help minimize claims and disruptions.

Best practices for commercial properties:

  • Schedule regular inspections of sewer and lateral lines
  • Clean and maintain grease traps (especially for restaurants)
  • Install backflow prevention valves
  • Test sump pumps routinely
  • Keep records of maintenance and repairs

Proactive maintenance not only reduces risk—it can also help avoid claim disputes related to negligence.

Protect Your Business Before a Loss Happens

Sewer backup is a common commercial property risk—but coverage doesn’t come standard.
To ensure your business is fully protected, review your policy and confirm:

  • Sewer backup endorsement is included
  • Coverage limits match your exposure
  • Business income protection is in place

Need Help Reviewing Your Coverage?

The Acentria Insurance team can help you identify coverage gaps and tailor a policy that protects your property, operations, and bottom line. Contact us today to review your commercial property insurance and make sure you’re prepared for the unexpected.

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Nathan Marks

Chief Operating Officer

Nate joined Acentria in 2018 through a partnership with his family’s agency, Marks Insurance. A third-generation insurance professional, Nate has been in the insurance industry since 2002. He holds a Bachelor’s in Finance from Auburn University at Montgomery and a Master’s in Risk Management and Insurance from Florida State University.

As Chief Operating Officer, Nate brings a passion for developing people and improving operations. As our agency continues to grow, his focus is on maintaining the close-knit feel of a small agency while delivering big results. Nate believes that true success starts with supporting the teams on the ground and is committed to ensuring our team members have what they need in order to continue thriving.

Rob Wagner

President

Since joining Acentria in October 2020, Rob has played a key role in driving our agency’s growth and remains deeply committed to empowering our producers and account managers in achieving their professional development goals. He holds a degree in Business Administration from Florida State University as well as an MBA from Stetson University. With over 20 years of insurance industry experience, he is known for his strategic mindset and people-first leadership approach.

As President, Rob oversees all facets of agency performance, culture and client success. He is excited to focus on and strengthen frontline support, all while ensuring our team remains connected and agile as we continue to scale. Rob is  committed to keeping operational and sales support closely aligned with the team members who serve our clients on a daily basis.

Tyler McCallister

Executive Vice President | Southeast Sales Leader

Tyler brings more than 15 years of insurance industry leadership experience with a proven track record of driving sales performance, developing high performing teams, and strengthening operational excellence.

As Executive Vice President of a leading insurance organization, he oversaw multiple offices, expanded regional market share, and built top producing teams across several business lines. His leadership contributed to significant organizational achievements, including Office of the Year in 2023 and Regional Office of the Year in 2025. He has also been recognized as a Tampa Bay Business Journal 40 Under 40 honoree for his business results, leadership impact, and contributions to the insurance and risk management community.Throughout his career, 

Tyler has been passionate about building strong cultures that encourage collaboration, accountability, and professional growth. In addition to his production and operational leadership responsibilities, he played an instrumental role in developing a nationwide sales CRM platform, helping establish scalable processes, improve pipeline visibility, and strengthen producer accountability. He also led a national sales contest involving more than 1,000 producers, delivering measurable increases in engagement and production performance. Earlier in his career, Tyler gained valuable experience supporting financial operations, risk management, due diligence initiatives, acquisition reviews, and integration efforts, providing him with a well rounded perspective on agency growth and operations.

Tyler holds several professional designations including CPCU, ARM, AAI, AU, and ASLI, and is a graduate of the University of Central Florida. He resides in Sarasota, Florida with his wife, Heather, and their three children.

James Carl

Executive Vice President 
Territory Sales Leader, Central Florida Region

Todd Lawrence

Executive Vice President
Southeast Florida

Rob Wagner

Executive Vice President
Southwest Florida Region

Alan Florez

Executive Vice President, National Sales

Alan leads new business growth strategies and expansion, guides the development of resources and training for Sales Producers and their partnerships with Carriers. With over 15 years of industry experience, Alan also leads the Acentria Public Risk divisions working with municipalities and government entities for their coverage needs. He was appointed to the Halifax Health Board of Commissioners December 2020 and also serves as an Executive Committee member for our parent company, Foundation Risk Partners.

Previously, Alan served as Governor Jeb Bush’s Deputy Director of Legislative Affairs and Special Assistant. He is a former member of the University of Central Florida Board of Trustees and currently volunteers his time with the Florida Council of 100, Futures Foundation of Volusia County Schools and the Community Foundation of Flagler and Volusia. Alan holds a bachelor’s degree in Political Science from the University of Central Florida.

Anne Kraus

Senior Vice President
Commercial Lines Operations

Teresa Fillmon

Vice President
Small Business Unit

Alex Doberstein

Vice President
Benefits Resource Leader

Eric Austin

Operations Lead
Port St. Lucie & West Palm Beach

Luke Wolkers

Executive Vice President
Employee Benefits

Chris Tolland

Executive Vice President
Northeast Florida Sales

Brian Stanton

Executive Vice President
Southeast Florida

Nathan Marks

Executive Vice President
Northwest Florida

Jason Cruse

Executive Vice President
Central Florida Sales

Jackie Shaw

Senior Vice President
Agency Operations

Jessica Parkhurst

Senior Vice President
Marketing & Branding

Doreen Castro

Senior Vice President
Personal Lines Operations

Kendall McEachern

Co-Founder

Kendall was a fundamental part of Acentria Insurance. As a co-founder, he brought more than 30 years of industry expertise to Acentria, helping transform the organization into a leading insurance provider. Beloved by team members, carrier partners and clients, he oversaw more than 400,000 insured multi-family units with property values greater than $22 billion, and over four million square feet of commercial office space and real estate buildings. Kendall has received numerous industry awards to include being recognized as a National Top Producer and Agent of the Year by both Insurance Business America and Insurance Journal. Away from the office, he served as chairman for the American Heart Association, actively participated in his church and golfing, watching sports and spending time with his family. Kendall passed away in January of 2021, leaving a lasting legacy on Acentria’s culture, success, industry-wide reputation – and on all of us fortunate to have worked alongside him.

Mary Lawless

President & Chief Operating Officer

As President and Chief Operating Officer, Mary brings over three decades of industry expertise to Acentria Insurance. With a strong focus on Mergers & Acquisitions, Mary is passionate about partnering with new agencies and leaders to continue the overall upward growth of Acentria. She works in conjunction with the CEO to lead and deliver specialized sales products, services and industry leading capabilities while implementing business and sales strategies to the Acentria sales team and carrier partners. Mary has direct oversight of all operational leaders throughout the entire organizational footprint and is responsible for operational financials and budgets.

She empowers her team members and because of it, is well respected by her peers and those she leads. Since her time with Acentria, Mary’s leadership has contributed to the agency’s exponential growth from 15 to well over 50 locations, increasing employment to over 700 team members, across the southeastern United States. Due to her leadership and contributions to the insurance industry, she has been nationally recognized as one of Insurance Business America magazine’s Elite Women and serves as a valuable member on the Executive Committee for Foundation Risk Partners, Acentria’s parent company. Prior to joining Acentria Insurance, Mary led operations for another national broker. Throughout her tenure, she has held a variety of management positions in Personal Lines, Select Business and Employee Benefits. Mary specializes in agency operations, partnerships and acquisitions and is truly passionate about developing team members to become great leaders.

When not shaping the future industry leaders at Acentria Insurance, Mary enjoys traveling and spending time with her husband, Pat and their family and friends.

Mitch Weinstein

Partner & Co-Founder

As partner of Acentria Insurance, Mitch plays an integral role in mergers & acquisitions. He focuses on seeking out strategic like-minded partners and agencies, across the southeastern United States, to partner and join the Acentria family.

Mitch has over 42 years of business leadership experience that ranges from law enforcement to the finance, healthcare and insurance industries. He was instrumental in developing the nation’s first “at-risk” managed care network for physical and occupational therapy serving the worker’s compensation industry. This network paved the way for a new managed care system, based on incentives.

Mitch is passionate about giving back to the youth of his community. He is an active supporter of the Boys & Girls Clubs of Polk County and believes in helping all young people reach their full potential. He is also the founder of Fallen First Reserve which is a non-profit organization dedicated to financially assisting those family members of First Responders killed in the line of duty and military members killed in action. Mitch also serves on the board for Fund the First.

Kevin Mason

Chief Executive Officer & Co-Founder

As Chief Executive Office of Acentria Insurance, Kevin focuses on developing insurance solutions that strengthen Acentria’s presence in the market and its commitment to client-relationships and exceptional service. With over 35 years of industry experience, he specializes in the overall growth of Acentria is passionate about bringing new talent to the organization both organically and through mergers and acquisitions. Through his leadership and the support of the Executive Leadership team, Acentria Insurance instills a positive corporate culture which has led the agency in being recognized as a leader within our industry as a Top 100 Workplace, Employer of Choice, Best Agency to Work For and several other national and regional accolades.

Before co-founding Acentria Insurance, Kevin served as Branch Manager for another national broker. Kevin holds the prestigious title as an Agent of the Year and five-time National Top Producer. He is also a key member of the Foundation Risk Partners Executive Committee, which is the parent company of Acentria Insurance, while also serving as the National Director for Carrier Relations. In addition, Kevin oversees the Sales Leadership Council, which encompasses sales leaders across the entire FRP footprint in an effort to develop and refine shared resources while offering producer training and development programs.

Kevin received a Bachelor’s Degree in Management from the University of West Florida. He is very active in his community and served over a decade on the Board of Directors of Destin Charity Wine Auction Foundation and remains as a trustee, which funds over 14 children’s charities along the Florida Panhandle. He is also a member of the Destin Chamber of Commerce, Community Association Institute and Florida Association of Insurance Agents. In his spare time, Kevin enjoys golfing, tennis, boating and spending time with his wife Laura, and their children.